PRIVACY POLICY
At Mountainside Magnets, we respect your privacy and want you to feel comfortable shopping with us. This Privacy Policy explains what information we collect, how we use it, and how we help keep it protected when you visit our website or place an order.
Information We Collect
When you place an order, contact us, or use certain features of our website, we may collect information such as:
- Your name
- Email address
- Shipping and billing information
- Phone number, if provided
- Order details
- Photos, artwork, or other files you submit for custom products
- Information you provide when contacting us
Payment information is processed through our third-party payment providers. We do not need to store your full payment card information ourselves.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Create your personalized products
- Ship your orders
- Send order confirmations and shipping updates
- Respond to questions or customer service requests
- Communicate with you about your orders
- Improve our website, products, and customer experience
- Prevent fraudulent or unauthorized activity
We will only use your information for legitimate business purposes and as necessary to provide our products and services.
Your Photos & Custom Designs
When you upload a photo or other image for a custom order, we use it to create the product you purchased.
We do not sell your personal photos or custom images to other companies. We may retain submitted files for a limited period when necessary to fulfill or assist with an order.
If we would like to use your finished product or submitted image for marketing, social media, or promotional purposes, we will ask for your permission first.
Cookies & Website Information
Our website and third-party services we use may collect certain information automatically, such as your browser type, device information, general location, pages visited, and website activity.
Cookies and similar technologies may be used to help the website function properly, remember preferences, understand how visitors use the site, and improve the shopping experience.
Third-Party Services
We may use trusted third-party services to help operate our business, such as payment processing, website hosting, shipping, email, analytics, and other services.
These companies may have access to information only as needed to provide their services. We do not sell your personal information to third parties.
Email Communications
If you provide your email address when placing an order or contacting us, we may use it to communicate with you about your order or respond to your questions.
If you choose to subscribe to marketing emails, you can unsubscribe at any time by using the unsubscribe option included in those emails.
Protecting Your Information
We take reasonable steps to protect the personal information we collect and use. However, no website or method of electronic transmission can be guaranteed to be completely secure.
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Your Privacy Choices
You may contact us if you have questions about the personal information we have collected from you or would like to request that certain information be updated or deleted, when applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our business or website changes. Any updates will be posted on this page with the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our website or by email.